Privacy Policy

1. Who We Are (Data Controller)

John-Paul International Ltd (trading as Help With Rejection and Help With RSD ) is the data controller for your personal data.

• Company No.: 12343180 (England & Wales)
• Registered Office: 50 Carradale, Peterborough PE2 5XQ
• Contact Email: support@helpwithrejection.com

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity & Contact: name, email address, billing address, username/IDs.
• Account & Usage: login data, IP address, device/browser info, site interactions, preferences.
• Transaction: purchase history, last 4 digits of card (via processor), invoices, VAT info.
• Communications: emails, messages, survey responses, support requests.
• Program Data (optional): assessment responses (e.g., self-report questionnaires), journal inputs you choose to submit.
• Cookies & Similar Tech: analytics, preferences, advertising pixels (see Cookies section).

We do not seek to collect special category data. If you voluntarily share sensitive information (e.g., health-related experiences), you consent to our processing for the purposes described in this Policy.

3. How We Use Your Information (Purposes & Legal Bases)

• Provide and manage the Services (accounts, memberships, programs, purchases). Legal basis: Contract necessity.
• Process payments and prevent fraud . Legal basis: Contract necessity; Legitimate interests; Legal obligation.
• Send service messages (receipts, account notices, policy updates). Legal basis: Contract necessity; Legal obligation.
• Send marketing communications (with opt-out). Legal basis: Consent or Legitimate interests (where permitted).
• Improve our content and user experience (analytics, A/B testing). Legal basis: Legitimate interests; Consent where required.
• Ensure security and integrity (monitoring, troubleshooting). Legal basis: Legitimate interests.
• Comply with law (tax, accounting, regulatory requests). Legal basis: Legal obligation.

4. Cookies & Similar Technologies

We use cookies, pixels, and similar technologies for core functionality, analytics, and (where used) advertising. You can manage preferences via your browser settings and our cookie banner (where available). Some features may not function without certain cookies. See our Cookie Policy for details.

5. How We Share Your Information

We may share your data with trusted third parties who help us deliver the Services, such as:

• Payment processors (e.g., Stripe).
• Email & CRM platforms (e.g., for newsletters, onboarding).
• Analytics & performance tools (e.g., Google Analytics).
• Hosting & security providers (e.g., CDN, web hosting).
• Community/membership platforms (if used to host groups or courses).
• Professional advisors (accountants, legal) and authorities where legally required.

We do not sell your personal data. We require all service providers to process your data securely and only for our specified purposes.

6. International Data Transfers

Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g., adequacy decisions, UK/EU Standard Contractual Clauses, or equivalent measures) to protect your information.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Typical examples: transaction records (up to 7 years), account data (while your account is active), and marketing data (until you unsubscribe or your consent is withdrawn).

8. Data Security

We use appropriate technical and organisational measures to protect your personal data. No system is 100% secure; you share information at your own risk. Please keep your account credentials confidential and notify us of any suspected unauthorised access.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data and receive a copy.
• Request correction of inaccurate data.
• Request erasure (where applicable).
• Restrict or object to processing (including direct marketing).
• Data portability (receive your data in a commonly used format).
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at [insert email] . We may need to verify your identity.

10. Children’s Privacy

Our Services are intended for adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can delete it.

11. Marketing Preferences

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or by contacting us. We may still send service or transactional messages (e.g., receipts, account changes).

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Complaints

If you have concerns about our data practices, please contact us first so we can try to resolve them. You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk .

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

15. Contact Us

For privacy questions or requests, contact:
John-Paul International Ltd
50 Carradale, Peterborough, PE2 5XQ
support@helpwithrejection.com